Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using Jira Service Desk to manage customer complaints can we workflow documents?

Hi

We are looking to use Jira Service Desk (Cloud) to manage a Customer Complaints Process. Once a complaint is raised does the system allow the agent to send an email proforma/attachment to a customer or third party to capture evidence or statements and email it back to the agent?

Has anyone else attempted to use Jira Service desk in this way? Does it require a plug-in?

1 answer

0 votes
Jack Community Leader Jan 10, 2020

You can certainly attach files to issues and customers can edit and reattach. Are you looking for something more?

Hi Jack.  Thanks for the quick response.

No currently that's all we are looking for.  Our Agents will take the complaint information from a third parties Complaint Management System and we will then send a Complaint Investigation Form to a number of Food  Suppliers (These will be the jira "customers") they will complete the form and return it back to the agent for a review.

Cheers

Tim

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you