Using Jira Links in Excel

Hello,

I have the following question:

I use an Excel List to follow all Jira Report. This Excel Overview uses the Jira Link (URL) to quickly get full access the details of the Jira Report.

Unfortunately this does not work any more that easy (worked a couple of months ago fine but not now any more). It always asks: "You must log in to access this page. If you think this message is wrong, please contact your JIRA administrators." But I am logged in and do have ticked on Auto-Login. This means for every link in Excel to Jira I need to login again.

Do you have any ideas what the reason could be?

Thanks,

1 answer

1 accepted

This widget could not be displayed.

I have seen this issue before, it happens when you click JIRA OnDemand links from MS Office softwares. this might be related to this bug and according to this article http://support.microsoft.com/kb/899927 you can make the fix in your Windows registry and see if that changes anything.

The registry change consists of setting a DWORD key ForceShellExecute with value 1 under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet.
Hope it helps.

Thanks! Following your link I saw that I need to add it here:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\9.0\Common\Internet

--> Now it works fine - thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

551 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you