Using Confluence Knowledge Base Reporting

John Deacon January 10, 2017

Is there a way in which we can use knowledge base reporting to actually see which articles customers find effective? 

 

Rather than currently seeing whether a request raised in service desk was solved via an article?

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1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2017

Don't know of a native way of doing this. I suggest looking at a plugin like - https://marketplace.atlassian.com/plugins/com.simplenia.confluence.plugins.polls/server/overview

It may be that you can add polling/voting etc. embedded in the KB article and have the customer weigh in as you desire.

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