Is there a way in which we can use knowledge base reporting to actually see which articles customers find effective?
Rather than currently seeing whether a request raised in service desk was solved via an article?
Don't know of a native way of doing this. I suggest looking at a plugin like - https://marketplace.atlassian.com/plugins/com.simplenia.confluence.plugins.polls/server/overview
It may be that you can add polling/voting etc. embedded in the KB article and have the customer weigh in as you desire.
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