Is there a way in which we can use knowledge base reporting to actually see which articles customers find effective?
Rather than currently seeing whether a request raised in service desk was solved via an article?
Don't know of a native way of doing this. I suggest looking at a plugin like - https://marketplace.atlassian.com/plugins/com.simplenia.confluence.plugins.polls/server/overview
It may be that you can add polling/voting etc. embedded in the KB article and have the customer weigh in as you desire.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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