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Using AOD on Demand System Administrator left can't determine how to get SysAdmin access

Peter Gilchrist Jul 10, 2014

The subject says it all!

We are a user of Atlassian on Demand.

The guy who set up Jira/Confluence/Bamboo etc. has left. I am certain he gave the System Administrator role to someone else but I can't determine who has it :-)

I am an Admin. When I go in to look at the sysadmin user I see an atlassian email address?

I want System Administrator access so we can log some support issues with Atlassian ...Can anyone steer me in the right direction (we only have 4 users and none of them after logging in see the ability to log a support request which ony a System Administrator can do).

Below is what I see when logged in to our AOD account.

2 answers

1 accepted

0 votes
Answer accepted
Mauro Badii Atlassian Team Jul 10, 2014

Hi Peter,

The system administrator user is restricted on OnDemand as per Restricted functions in OnDemand but shouldn't be necessary to configure the products or log support requests.

Everyone can request Atlassian OnDemand support from http://support.atlassian.com

Major changes like requesting restores, will require an issue created by a Technical Contact of the instance. Those users are managed from http://my.atlassian.com.

Cheers!

0 votes
Peter Gilchrist Jul 10, 2014

Thanks Mauro!

I guess what is unclear to me is the previous chap who managed AOD for us told me he logged tickets from within AOD itself ..maybe i am mistaken.

cheeers

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