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There was recently a message from Atlassian indicating there were problems with accessing JIRA accounts and I subscribed to the investigation (View full incident details)

This says there are no incidents being reported but I continue to have problems with people getting logged out and the recovery link does not work (and creates a request for a new account). As a site and org admin this also happened to me and I've had at least 20 people impacted. Just had another as I'm typing this message. 

My questions: How do I add an incident instead of needing to create a new bug? Are there any more details on this bug? I have a hard time believing I'm the only Admin experiencing this issue. 

Any help will be appreciated,


1 answer

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Answer accepted

Hi @Liz Ortiz 

We are encountering the same issues, and it appears the incident is still active:

Best regards,


Hi Bill,

Do you know what the bottom of the page means where it says no incidents reported?  Is there a place to post what is happening or do we wait for an update?

Thank you for responding,


Liz, that is where I have been looking for progress since 19 April. 

I suggest directly contacting support to learn if what you are experiencing is related or something new:

As site admin of a paid instance, you should be able to create the ticket.

Will do, Bill. Thanks again!


Like Bill Sheboy likes this

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