Hi Community people,
Hope you are all well and safe. I face an issue with JIRA Server 7.12.1, my user management is under LDAP sync and lately random users are removed from their groups, even jira-users and they do not have access to JIRA. Any suggestions ?
There's broadly two things that can cause this
LDAP synchronisation is failing - you'll need to test it in the directory screen and check the logs for sync errors
Your directory administrators have genuinely removed the people from their groups
Can you possibly give me one more hint?
I know where logs are. However, when I open this log file with
tail -f atlassian-jira.log
and test "Remote Directory Connection" I can't see new logs in this file.
I believe that's because of the wrong "Logging Level". https://<jira_address>/secure/admin/ViewLogging.jspa
Do you know which Package Logging Level I should change to see more logs?
The test not throwing any errors is expected if it passes the test - it is just a "can I connect to and authenticate with this LDAP connection", it's not trying to actually get any data.
You'll need to try a full synchronisation, or look for errors thrown by the previous ones.
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