Users comment does not appear in Ticket

GG Support August 31, 2014

When one of our users adds a comment to a ticket, there comment notification is received by email but does not appear under the comments tab in the ticket. We are confused by this beahviour. Does anyone have any suggestions?

2 answers

0 votes
Diego Zarpelon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 31, 2014

Hey Eddie.

This comment where sent via e-mail? If yes this should be due this mail being received by a test instance, that is configured with the same mail triggers that you have on your production instance.

If you have a test instance please disable it to make sure that this is the case.

hope this helps

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 31, 2014

I suspect your user has used "only show comment to". And your email is being received by someone who does have access to the comment.

I'd check that out first, just to rule it out. Start by checking if the user who made the comment see the comment?

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