Users cannot add and view watchers anymore

Since lately all our users are not able to add or view the list of watchers in a ticket. Even as a admin I don't have the permission to see the watchers.

In the permission scheme we selected:
Manage Watchers: Any logged in user
View Voters and Watchers: Any logged in user

And it worked fine til recently. Did something change here? is this a bug?

We are using the cloud version.

Thanks for your help!


1 answer

0 votes

Hi Saskia,

If this happened all of a sudden I would contact Support as that shouldn't have stopped for you all of a suden.  If this has resolved itself let me know, however, if you're still experiencing this I would contact Support so they can take a look on the backend. 

Additionally, if you feel comforatable providing your Cloud URL I can check with the Support team to see if there is anything they can do without you having to submit a support ticket.



Hi Branden,

thanks for your reply.

This is our URL.
I'm happy to create a support ticket for this too.

Regards, Saskia

Hi Saskia,

At this point I would put in a support ticket so the Cloud team can take a look at the logs on the backend.



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