Users can not logging after upgrade Jira 4.4.1 to Jira 6.1

bvce lari January 16, 2014

Hello,

After create a clean install of Jira 4.4.1, import my xml backup file (this proccess was needed by some wrong information added to DDBB ans easily fixed in xml file ) and upgrade it to Jira 6.1, my users can not logging with their old credentials.

There is some issue related? Should I miss something in the upgrade?

Wait your comments.

Best Regards

2 answers

0 votes
bvce lari January 19, 2014

Is a really wierd issue... In my developent environment, If you go trough the url:

IP:PORT/secure/Dashboard.jspa

in IE8 , works properly.
In my production environment (same kind of proxies, etc... )

IP:PORT/secure/Dashboard.jspa

Is not working, but going to:

IP:PORT/login.jsp

login and redirects fine.


All this, works in Firefox.

I tried disabling compatibility view, checking xmlhttp options in IE8 and fixing "sevcurity options in IE", but still not working.

Logs looks like a common loggin have been done.

Any ideas?

Regards

0 votes
Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 16, 2014

Hi bvce,

Do you have any errors in your logfile?

Could your users login to your JIRA 4.4.1 instance after you've imported the xml backup file?

Best regards,

Peter

bvce lari January 19, 2014

Hello Peter,

Yes, my users can log in aftet xml import.

Logs looks like a common loggin have been done.

As I tell , looks a bug in IE 8

Regards

Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 20, 2014

If so then I would recommend upgrading to a newer browser. You could try filling a support request here : http://support.atlassian.com

Best regards,

Peter

bvce lari January 20, 2014

No way to upgrade a whole company browser for an issue related with one application which must work properly with IE8:

https://confluence.atlassian.com/display/JIRA061/Supported+Platforms

Thank you very much.


Regards

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