It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Users are not getting notifications when a comment is added via mailhandler

Dennis Rünzler Mar 26, 2019



I am encountering an error with a customized mailhandler in jira cloud:

When a comment is added to an existing Ticket via this mailhandler, the users are not getting any notification. When commenting the Ticket by hand, the notifications are sent.

The NotificationHelper also is positive about sending the notifications.


Is there anything I am missing here?


Best Regards

0 answers

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

8,318 views 25 36
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you