I read the description you provided for User but didn't fully understand. We have a frim with 500 employs but we need JIRA for our QA 5 person team and Developers/Business teams (20 people). My question is do we have to buy 11-25 users licence or we can use the 10 users licence? Thank you in advance for your answer.
To add to what John and Harry said, you can configure Jira to allow "anonymous" access as well.
I would never allow anonymous users any access other than read-only - the point of an issue tracker is that you know what people are doing to stuff, but this does mean you can have a 25 user licence, give 25 people (QA/Dev/business) logins and then allow the rest of the business to see what's happening.
The best way I can define the concept of a "user" for you is that each unique active login for the application is a "user" that counts against your user license, so if your users can share a login to the application then you can go with a 10 user license but if you want each user in the application to have their own username and login then you will need to purchase a license that covers all your users.
All the best,
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