Users' active directory groups not updating in JIRA

When a new user is created in Active Directory, JIRA pulls all of the user and group membership

info correctly. But if the user is added to or removed from a group, the change is not reflected in

JIRA, even if I click the "synchronize" button.

We're on JIRA v5.2.9

I checked the logs and do not see any errors. The synchronization shows as successful.

I assume I'm missing something obvious. Any ideas?

Thank you

1 answer

0 vote
Yew Teck En Atlassian Team Dec 18, 2013

You might be getting the problem addressed in the KB article: https://confluence.atlassian.com/display/JIRAKB/New+or+Deleted+Users+and+Groups+from+Active+Directory+are+not+Synchronised+in+JIRA

If you don't mind, try post the synchronization traces so other community users can take a look as well.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you