Users' active directory groups not updating in JIRA

When a new user is created in Active Directory, JIRA pulls all of the user and group membership

info correctly. But if the user is added to or removed from a group, the change is not reflected in

JIRA, even if I click the "synchronize" button.

We're on JIRA v5.2.9

I checked the logs and do not see any errors. The synchronization shows as successful.

I assume I'm missing something obvious. Any ideas?

Thank you

1 answer

You might be getting the problem addressed in the KB article: https://confluence.atlassian.com/display/JIRAKB/New+or+Deleted+Users+and+Groups+from+Active+Directory+are+not+Synchronised+in+JIRA

If you don't mind, try post the synchronization traces so other community users can take a look as well.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,888 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot