We are using JIRA from the Cloud. We do not have it installed on our network.
Users can login from outside the office - but if they try to post an attachment or comment, it won't work/post.
What's really weird is that not only are we having problems posting comments and attachments outside of the office here in the US, even our offshore developer has the same issue outside of their office in India. They are a vendor and not even part of our company.
When we are all in the office, JIRA works just fine.
Confused - we aren't using JIRA on a network.
Bear with - not very technical. Does anyone know why this may be happening??
In additional with the community support, I'd advice you to contact our https://support.atlassian.com and create an issue on the OnDemand project with the HAR files from a user who is facing the problem
Generate a HAR file -https://confluence.atlassian.com/display/KB/Generating+HAR+files+and+Analysing+Web+Requests
It's not uncommon that network problems cause issues like this and given your description, this seems to be the case. There are a few things I advise you to test:
If you still can figure out, please open a support request, as Paulo mentioned. The following information may be useful to us:
Jaime Kirch da Silveira
Atlassian Cloud Support
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