Username issue when replying to notifications

I configured E-mail notifications for created issues/comments and they are working great. The issue we are having is that when a user replied to her notification, her comment was added under a different users name and i cannot find the link between the two users anywhere.

Any help would be appreciated.

Thank you.

1 answer

Hi Ray,

What did you configure on email notification? Which option did you put there?

We selected options for a group to be notified when an issue was created, updated, assigned, closed, and commented on. The group slected for notification only has 6 users in it.

Could you please open a ticket on SAC ( so we can better investigate the problem? Cheers!

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