Username issue when replying to notifications

I configured E-mail notifications for created issues/comments and they are working great. The issue we are having is that when a user replied to her notification, her comment was added under a different users name and i cannot find the link between the two users anywhere.

Any help would be appreciated.

Thank you.

1 answer

Hi Ray,

What did you configure on email notification? Which option did you put there?

We selected options for a group to be notified when an issue was created, updated, assigned, closed, and commented on. The group slected for notification only has 6 users in it.

Could you please open a ticket on SAC ( so we can better investigate the problem? Cheers!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

465 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you