User sees "access is denied" error message when attaching files

Some of our users seem to keep getting problems when attaching spreadsheets and .jpgs to JIRA issues. They Get an error flag in the status bar with the following details:

Any suggestions as what I should be looking for?
--------------------------------------
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; .NET4.0C; Tablet PC 2.0)
Timestamp: Wed, 3 Apr 2013 11:44:02 UTC

Message: Access is denied.
Line: 195
Char: 4108
Code: 0
URI: http://usu-jira.synaptics.com:8080/s/en_US-5qeb58/721/87/1/_/download/superbatch/js/batch.js


Message:
Permission denied
Line: 1
Char: 53633
Code: 0
URI: http://usu-jira.synaptics.com:8080/s/en_US-5qeb58/721/87/1/_/download/superbatch/js/batch.js


Message:
Access is denied.
Line: 195
Char: 4108
Code: 0
URI: http://usu-jira.synaptics.com:8080/s/en_US-5qeb58/721/87/1/_/download/superbatch/js/batch.js


Message:
Permission denied
Line: 1
Char: 53633
Code: 0
URI: http://usu-jira.synaptics.com:8080/s/en_US-5qeb58/721/87/1/_/download/superbatch/js/batch.js

2 answers

0 votes
Penny Wyatt Atlassian Team Apr 15, 2013

These JavaScript errors are often associated with browsers attempting to make cross-domain requests. Is this base URL - http://usu-jira.synaptics.com:8080 - exactly the same baseURL they are using to access JIRA? Is there any mismatch in the host name, the protocol (HTTP/HTTPS) or the port? Is that the base URL set in JIRA's General Configuration admin page?

Hi Penny,

Yes, the baseURL is the same. No mismatch on host name or protocol or port. Yes, baseURL is set under General Configuration.

0 votes

Does this happen for any file types or only the ones you have put in your description?
Do these users have the appropriate permissions to create attachments in the projects permission scheme? (See under Project > Administer Project > Permissions > Attachment Permissions)

Hi Mick, The user has reported this for these specific types. I believe it is not restricted to the file type. However, I will check with the user. The Permission scheme has the appropriate permissions - we are using the OOTB permission scheme

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