We have a Jira Service Desk where we have enabled the bulk notifications. I noticed that whenever a user tries to mention another one, it just doesn't send a notification.
The ticket does not have the user as a watcher, reporter or assignee.
If we disable the bulk notifications, the user is notified as usual.
Is there a bug or configuration related to this problem which I'm missing?
Jira Service Desk is 4.7.1.
Looking at the documentation I am not finding any setting or reason that you would not receive at mentions as soon as they are made. In the documentation here, https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html, it states: When you're mentioned in an issue, it usually means that somebody needs your immediate attention. To avoid sending too many emails, a mention will be included in the email with other issue updates, but it will trigger this email to be sent as soon as possible (regardless of the frequency you've chosen).
So you will not get an individual email but it will be batched and they would come sooner is what I understand from this documentation. Is that occurring?
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