A newly invited user logged in and changed his password. Subsequent attempts to login failed. The user management console indicated the user had never logged in.
I deleted the user and re-invited the same e-mail address. Again, he reported having logged in and changing his password, and again his next attempt to log in failed. The user management console shows the user never logged in.
Is this a Cloud instance or an on-premise instance?
If it is a Cloud instance please let me know the Cloud URL and I can check on the Cloud side. If this is a self hosted instance:
If the user is trying to login but does not get any response have them generate a HAR file and see what it says in regards to where the traffic is being directed to.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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