User logs in and resets password, subsequent login attempts fail

A newly invited user logged in and changed his password.  Subsequent attempts to login failed.  The user management console indicated the user had never logged in.

I deleted the user and re-invited the same e-mail address.  Again, he reported having logged in and changing his password, and again his next attempt to log in failed.  The user management console shows the user never logged in.

Thoughts appreciated.

1 answer

0 votes

Hi Erik,

Is this a Cloud instance or an on-premise instance?

If it is a Cloud instance please let me know the Cloud URL and I can check on the Cloud side.  If this is a self hosted instance:

  1. Is this connected to CROWD and if so what do the CROWD logs say at the time of login?
  2. If this is not CROWD what does the JIRA_HOME/log/atlassian-jira-security.log say?
  3. Does the user get an error message or a captcha?

If the user is trying to login but does not get any response have them generate a HAR file and see what it says in regards to where the traffic is being directed to.

Cheers,

Branden

Hi Branden,

This is a cloud instance at http://jira.rocherapid.com.  The user reports getting a response on initial login.

Thanks for your help on this.

 

Erik

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,385 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you