User is found in Active Directory, but not visible in JIRA.

Kristen Viscardi August 14, 2015

Hi,

We are having a problem finding an active user in AD in our JIRA. Everyone else we can find and this person is set up just like everyone else on the AD side. Further, I am able to view this person in Confluence. Any ideas?

 

Thanks,

Kristen

2 answers

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1 vote
Answer accepted
Guilherme V.
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2015

Hi Kristen,

Have you tried to synchronise the AD directory? 

 

 

1 vote
Kristen Viscardi September 2, 2015

We figured it out. It had to do with groups in AD vs. JIRA.

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