I have an active user trying to log in to our Jira instance and is confronted with a popup requiring a verification code. Our Jira instance is not set up to provide verification codes. The user can not get around this screen. My question is how can I (as the site admin) turn that off so the user can log in? I would upload a screenshot but this form will not let me.
same - Cloud Standard not enabled for 2 step but user requires a 6 digit code
I need an answer too as this just happened to us.
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