User group to view tickets assigned one of the user in the group

We have an external vendor, who has assigned a group of service personal to our company. Internally at our company we have multiple projects that we assign tickets to the external vendor from. We are using "current assignee" option to allow them to view, comment, edit tickets from multiple projects. Now the vendor has a request that all external users be able to view tickets assigned to any one of their team member. How can we achieve this?

If this description is not clear I am available for a quick discussion.

  

1 answer

0 vote

Easy thing to do would be to create a multi-user picker or group picker custom field (depending on what you prefer) and use that in the permissions. You can then populate the field on the issues with the appropriate values.

If that doesn't work, explore creating different issue security levels for different customers. If there are too many of them, this is painful!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot