User disappearing from the assignment list

[Ali Diba]

We have a user that has been in a project for while with assignments etc. This user's roles have not changed. No new roles have been added. They suddenly don't show up in the list to assign an item to them!!! Even though they already have existing assignments. Why?

[Nic Brough -Adaptavist-]

Could that account have been disabled by your admins?  That won't affect their existing data, or even their groups or roles, it just makes them unselectable.

[Ali Diba]

The account is active as far as I can tell. It has not been disabled. The user just updated a ticket that was assigned to them prior to this issue. 

[Nic Brough -Adaptavist-]

Ok, next thing to look at is the permission scheme - who exactly "can be assigned issues"? 

I suspect either

• They were in a dynamic role which they no longer belong to (most common use is things like "edit = assignee" - you reassign the issue and the current assignee loses edit rights)
• The user has been removed from a project role or group that was giving them the right