User creation validation error during project import


I am performing project import on Jira. I received a validation error to create a user. Fair enough.

There are '1' required user(s) that JIRA can not automatically create.
View Details

But when I go in to the instance i find that the user already exists.

Moreover, the user I have on my system is but the view details on the validation error asks me to create a user Yyy.Zzz@domain .com. Dont know how it got this camel case user name.

Furthermore, if i try to go in to my destination jira instance and create a user with camel case, jira gives me a validation error that usernames must be in lowercase.

I am stuck as Jira project import wont progress until i create this user which in reality already exists !

Any ideas.


2 answers

1 accepted

I just got the same error message during a project import, but the weird thing is: 'View Details' gives me an empty list of users it cannot import. So there is nothing I can do about it :(

Regarding your problem: You could try to edit the entities.xml in the zip you are trying to edit and correct the camel case :)

Thanks Fabian. I will try this.


Ha, finally solved my issue as well: I found in the export xml that during the last 10 days, somebody managed to assign an issue to an empty string. After fixing up that issue and exporting again, it finally works again :)

0 votes

In case anyone else runs into this error, and to add to the answer Fabian gave this scenario and steps to correct are covered in the following KB article in more detail:

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot