User cannot login

[Eric Sturz]

Hello,

I've included a user inside the "Customer" section so that they can login and open tickets. However, the user cannot login and even after I deleted the same user and reinserted into the same customer, the user still cannot log in.

How do I proceed from here or where do I open a ticket directly to Jira Support?

Thank you!

[Vero Rivas]

Hi @Eric Sturz 

   In this page, you can open the ticket to the Atlassian support

   https://support.atlassian.com/

Cheers

[Eric Sturz]

Hello, @Vero Rivas! How are you?

Before writing this question down I've tried that and I was not able to.
Is there are other way?

Thanks!

[Vero Rivas]

Hi @Eric Sturz 

    Because you couldn't, what problem did you have to write a support ticket to Atlassian

Cheers

[Eric Sturz]

Hi, @Vero Rivas

When going through the process (answering each question, giving the necessary information, or choosing an option), the options given to me was to look into the available documentation or check out the community. It did not give me the option of opening a ticket.