User cannot login after creating

Hello,

I've tried local and ldap auth for one new user. In any cases this user is getting a message "Sorry, your username and password are incorrect - please try again.". But i absolutely confident that Username and Password are correct. Any other new users are able to login without any problem.

Does someone experienced the same issue?

Thanks,

4 answers

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Tarun Sapra Community Champion Mar 25, 2014

Are you using crowd or jira for user mgmt?

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Tarun Sapra Community Champion Mar 25, 2014

Do these two things

1) In the Admin section of user directories in jira , test the user crendetials

2) Share the logs as well.

i've changed the password again. the problem still present.

log during login:

$ tail -f /data/jira_home/log/atlassian-jira-security.log

2014-03-26 07:39:29,913 http-bio-8080-exec-150 anonymous 459x22003778x1 z68syi 128.107.239.233,127.0.0.1 /rest/gadget/1.0/login login : 'ymykhayl' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

2014-03-26 07:39:29,930 http-bio-8080-exec-150 anonymous 459x22003778x1 z68syi 128.107.239.233,127.0.0.1 /rest/gadget/1.0/login The user 'ymykhayl' has FAILED authentication. Failure count equals 8

Tarun Sapra Community Champion Mar 25, 2014

In the global permissions of JIRA, who can log on to jira, i guess people who are part of jira-users group can log-on to jira, is the user part of the jira-users group?

Sure, all new users automatically joining jira-users group. Also jira-users is in the JIRA Users Global Permissions.

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i'm using jira for user mgmt.

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This problem actual for local and ldap auth.

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