User cannot login after creating

Hello,

I've tried local and ldap auth for one new user. In any cases this user is getting a message "Sorry, your username and password are incorrect - please try again.". But i absolutely confident that Username and Password are correct. Any other new users are able to login without any problem.

Does someone experienced the same issue?

Thanks,

4 answers

0 vote
Tarun Sapra Community Champion Mar 25, 2014

Are you using crowd or jira for user mgmt?

0 vote
Tarun Sapra Community Champion Mar 25, 2014

Do these two things

1) In the Admin section of user directories in jira , test the user crendetials

2) Share the logs as well.

i've changed the password again. the problem still present.

log during login:

$ tail -f /data/jira_home/log/atlassian-jira-security.log

2014-03-26 07:39:29,913 http-bio-8080-exec-150 anonymous 459x22003778x1 z68syi 128.107.239.233,127.0.0.1 /rest/gadget/1.0/login login : 'ymykhayl' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

2014-03-26 07:39:29,930 http-bio-8080-exec-150 anonymous 459x22003778x1 z68syi 128.107.239.233,127.0.0.1 /rest/gadget/1.0/login The user 'ymykhayl' has FAILED authentication. Failure count equals 8

Tarun Sapra Community Champion Mar 25, 2014

In the global permissions of JIRA, who can log on to jira, i guess people who are part of jira-users group can log-on to jira, is the user part of the jira-users group?

Sure, all new users automatically joining jira-users group. Also jira-users is in the JIRA Users Global Permissions.

i'm using jira for user mgmt.

This problem actual for local and ldap auth.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

254 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you