User cannot get past initial language select screen

William Du July 11, 2017

Hi All,

I'm currently on a eval license of Jira and testing the system out. The system has been deployed and proxied over IIS.

For some reason, new users cannot get past the intial language select page?

Active directory is used to obtain the users

Any suggestions?

 

1 answer

0 votes
somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 12, 2017

Hi William,

I would try restarting JIRA.  If this is occurring with everyone I would try the instructions in How to bypass a Proxy and SSL to test network connectivity to see if a user can get past that screen if they do not go through the proxy.

Cheers,

Branden

Randy Erbacci July 27, 2017

Hi Branden, I'm a JIRA admin and have one user that cannot get past the initial language selection screen. When he selects 'English' and clicks on 'Continue'  the screen looks like it's trying to do something but he can never get past that screen. He's tried multiple browsers (IE, Firefox, Chrome) and cleared cookies and cache. Any suggestions? Thanks.

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