I have a user who has ability to create quick filters in Jira board and suddenly he lost ability to create quick filters and when he tries to add new one and ends up with below error.
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⦁ Exception: Unable to get property 'value' of undefined or null reference
2 Line: 8909
3 Column: 23354
Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET CLR 1.1.4322; .NET4.0E; InfoPath.3; rv:11.0) like Gecko
TypeError: Unable to get property 'value' of undefined or null reference
at that.updateColumnLineCount ()
at that.parse ()
at GH.JQLAutoComplete.initialize ()
at Anonymous function ()
But looking at the error doesnt look related.
Please let us know if there is any fix for this,
Are your users using Internet Explorer? If so it may be related to the following issue: Accessing JIRA Agile boards in IE throws "Exception: Unable to get value of the property 'getItem': object is null or undefined" or "Exception: Unable to get property 'renderAllSprints' of undefined or null reference".
If they are using that browser I would double check that DOM storage option is enabled for the browser. I would also recommend attempting the task in an incognito window, or clearing the cache/cookies to make sure it isn't a caching related issue.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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