User cannot assign issue

I just got a support request. User A, who has the roles Project Lead, Administrator and Developer in a project, is unable to assign an issue to User B, who is also listed as Administrator and Developer. Both users are in a group that is given the User Role in the project, and this group is also given the Browse Users global permission.

The project is using a permission scheme that gives the Developer role the Assign Issues and Assignable User permission.

If it makes a difference - the issue was created when User A sent an email into Jira using the projects email address, and the default assignee in the project is set to Project Lead.

User A mentioned that when they tried to assign it to User B (started typing their name into the Assign window), the name did not appear in the list. He completed entering User B's name, and when he clicked past that window, he saw a message indicating the issue was "already unassigned".

I cannot reproduce this - I gave myself the same Administrator and Developer role in the project and was able to assign User B to an issue. I did not edit the Project Lead role, as this is a production project.

Any thoughts?

Jenn

1 answer

Can you check any workflow properties are added to workflow transitions

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,203 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot