User can't create issue, though proxyName and Port is configured

This question is in reference to Atlassian Documentation: Unable to create issue after upgrading to JIRA 7

Hi there,

some Users are not able to create issues and in the logs you can relate to the articel above.

So i checked the proxy configuration and it's 100% like the given configuration in the documentation.

Is there anything else i should check?

 

Best Regards,

Alex

1 answer

0 votes

The next step is to find a pattern in the users who are failing to do things, or their requests.

Are they able to create some issues in some projects, or is it just they can't create at all?  Are the users all in one physical location?  And so-on

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,967 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot