We have seen several users being locked out over the past 2 weeks, we have looked at LDAP configuration and also tried deleting and re-adding their Jira account but they still are unable to login.
We have a Jira 5 install on another environment and their logins are working fine with that.
Is there any Jira server lock file for a user level or anything in the database we can check?
The only option to "disable" an user account is removing him from the group configured as JIRA USER in Global Permission. From the box, the group is jira-users. For further details, please review the following link:
Also, since you have a LDAP directory, perhaps you may have the same user in both directories (internal and external) which can explain this error regarding a bad directory priority settings. For further details, please https://confluence.atlassian.com/display/JIRA051/Managing+Multiple+Directoriesuse the following link as your guideline:
Anyway, perhaps you should raise a new support ticket for an advanced assistance.
Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot