User accounts limited to single project but able to post issues to other projects via Create Issue

I have setup a project with single client group associated to it. That group contains 3 client users. I also have allowed access to the project via internal user groups - developers, admins etc. When I login as a member of the client group I am able to only list tickets associated with my project. However the client user account can also see other projects in the Create Issue / Projects dropdown. Further more the client account can post issues to the other projects but not view the issues (which when checked from my Admin account the tickets are stored as expected under the correct project with the report being the client group member). I have looked throughout our copy of JIRA and found no logical explanation to this, even the list of "other projects" the client user can see do not appear to relate to any other list in JIRA, typically I have checked all permission schemas, global permisions, groups nested under the default Users group etc. Please advise.

2 answers


I guess that the client user has the 'Create Issue' permission but not the 'Browse project' one.

Check your permission scheme, and your project roles.

What are the groups/roles that have the Create Issue permission, and those who have the Browse Project permission?

Does your client belong to a group/role with the create issue permission and not the browse project one?


0 votes
Joseph Pitt Community Champion Feb 02, 2014

This often happens if you give the jira-users (default logon group) group permission in the permission scheme.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,445 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you