User accounts from Multiple Active Directory Domains

We currently have Jira configured to pull user accounts from one of our Active Directory subdomains where the majority of the users that need access are (at the time all the users were there). Our domain structure is domain.local and then sub1.domain.local (this is where jira is currently pointed) as well as sub2.domain.local.

We now have a requirement to give users access to Jira who are in sub2.domain.local.

I know we can add another directory to the jira user config, but then we would be risking duplicates if ever the domains had the same username.

We currently use the directory type JIRA Delegated Authentication Directory. I believe there is a newer AD integration but no way for us to migrate to it and I don't believe it solves our issue.

Is there any way to add the other domains? Is crowd the only way? Or would crowd even work in this case?

Thank you

1 answer

Hi!

I believe you should create another User Directory for sub2.domain.local, but first check in your LDAP how many duplicate users and groups do you have there.

If you have just a few duplicated, you can create a filter in your LDAP connection, to set a few users that you don't want to be imported, and so, avoid the duplicated users.

Hope it helps!

That's the best solution?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot