User Picker field in Issue Colelctor

Hi guys,

I just came across an isse where it is not possible to inclue a custom field of the type 'user picker' into an JIRA Issue Collector. I tried to grant the global permission 'browse users' to anyone, this still does noct work. I then tried to obvious and reffered to the JIRA Issue Collector documentation, which says fields of the type 'user picker' are not allowed to be displayed in issue collecters.

Though this is the explanation of the above descibed behavior, it still is a mayor downer for me!

What I treid to do is to create a webform (like the issue collector) for usage in a companies intranet. The intranet users do not have access to JIRA itself but should be able to use user picker field to select single JIRA users. Now thet the Issue Collecter prevents such sceanrios I am wondering if there might be a different way to approach this?

Thanks a lot allready and cheers,


4 answers

0 votes
Ahmad Danial Atlassian Team Oct 21, 2013

Hey there, David.

Are you still facing problems with this issue? If yes, I would suggest you to reach out to the support engineers by raising a ticket in so they can help you to tackle this problem. Hope this helps.

Since I never saw any followup on this and this is a major problem for us, I have created the following support ticket to address: JSP-209847 

0 votes

There is an improvement request opened to address this matter. Please feel free to vote on it.


I found in the Project settings - > Customer permissions the role Who can customers share requests with? , so I choosed the option Any customer or organization, by searching in this project and the custom field becamed enabled to search users by any customer .

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