User Mentions not working

Pedro Felgueiras Community Champion Jan 08, 2018

Suddenly the user mentions stop working on my instance. 

When I'm adding a comment and start making a mention it show "Found no matching users for: XPTO" but when I inspect the page it makes a request to "rest/api/2/user/viewissue/search" and it return valid users. 

 How can i debug this further? 

 

Best regards, 

Pedro Felgueiras 

4 answers

1 accepted

This widget could not be displayed.
Pedro Felgueiras Community Champion Jan 16, 2018

The problem is fixed. 

There was an error on the JEditor plugin that make the mentions stop working. 

Thanks for letting us know!

This widget could not be displayed.

Hi Pedro,

  • Is this a Cloud or Server Instance?
  • How many users does this affect?
  • Is XPTO part of your domain name?
  • Are you using AD or an integrated directory only?
  • Do you see any specific errors in the logs when you attempt to find this user?

If this is a JIRA Server instance take a look at Mentions are not working in JIRA applications and follow the suggestions there.  If this is a cloud instance take a look at Mentions and Autocomplete are not working in JIRA Cloud and let me know the results and we'll go from there.

If this is a Server instance, reproduce the issue and provide the log snippet from the time you get the error and we'll go from there.

Cheers,

Branden

Pedro Felgueiras Community Champion Jan 16, 2018

Hy @Branden McElveen

  • It's a server instance
  • As far as I know it affects all the users
  • XPTO is the username 
  • I'm using AD 
  • I can't find any errors. No in the catalina.out and on browser console

I will take second look at the link you provide. 

The problem is that i don't find any error. 

 

Cheers

Pedro

This widget could not be displayed.

It seems like this is still a problem. @Mention don't work

This widget could not be displayed.

Same here, doesn't seem to work. Is this a known bug?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

169 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you