User Management - Delete user UI

[Alexander Farennikov]

Hi, I am trying to delete a user and your UI could use some improvement:

Maybe help me by at least giving a link to HOW to resolve it? As most things with Jira, it's not very obvious how to resolve issues like this one.

[RicardoA]

Hi Alexander

You can revoke this user from the Application Access option. This will reduce the license headcount by one; this is how OnDemand controls license counts. To delete this user you would need to delete all this user comments before and to find it, you would need to run a query direct at the database, but in OnDemand this is not possible.

Hope it helps,

Ricardo Carracedo.

[Alexander Farennikov]

Hi Ricardo, thanks, but this was not my question. Question is, why wouldn't Atlassian add links to corresponding articles in their KB.

[Nic Brough -Adaptavist-]

Because the message actually tells you almost everything you need to know.

I would agree that the message should really say "remove the user from all groups and roles, and mark them as inactive", as that's what you should do with "dead" users.

[Alexander Farennikov]

Nic, it's not nearly all a regular user would need to know. They have a message, they can accompany it with a respective link to wiki or something.