User Jira ServiceDesk not be able to login

[Deleted user]

Hi,

i have a question related to an existing Jira ServiceDesk user (called userX).

First of all, the userX's username was "firstName.lastName".

Since a couple of days, userX wasn't be able to login, then I modified his password but nothing changed (I tried myself) ...

I noticed a difference from userX and all other configured users:

userX's username is of the form firstName.lastName, but all the other users have firstName.lastName@maildomain.

I deleted userX but when I re-created him but his username was always "firstName.lastName".

Do you have some suggestions to resolve this issue?

I do not know how to allow the user to log in ...

Thank you in advance, regards,

Alessandro

[Enrico Maddalena · Accepted solution]

Hi Gabriel, 

we've fixed some weeks ago thanks to you're brand new support service.

Thank you.

[Gabriel Senna]

Hi Alessandro,

I would like to confirm if you are still facing the issue or if everything is okay.

In case you have any issues, let me know.

Including screenshots, that should help.