i have a question related to an existing Jira ServiceDesk user (called userX).
First of all, the userX's username was "firstName.lastName".
Since a couple of days, userX wasn't be able to login, then I modified his password but nothing changed (I tried myself) ...
I noticed a difference from userX and all other configured users:
userX's username is of the form firstName.lastName, but all the other users have firstName.lastName@maildomain.
I deleted userX but when I re-created him but his username was always "firstName.lastName".
Do you have some suggestions to resolve this issue?
I do not know how to allow the user to log in ...
Thank you in advance, regards,
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