My company gets a lot of our service requests from phone calls as well as email. Is there a way to create a user when making a ticket in service desk to set a requester field so that if we get a phone call I can just type the users email to add them to the notifications list?
If I'm not clear the flow would be similar as such
User calls with issue
Ticket is made and users email is added to ticket as requester / a watcher
When help desk agents update ticket the caller get an email.
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