User Email Fiend in Support Ticket to create customer

My company gets a lot of our service requests from phone calls as well as email. Is there a way to create a user when making a ticket in service desk to set a requester field so that if we get a phone call I can just type the users email to add them to the notifications list?

If I'm not clear the flow would be similar as such

User calls with issue

Ticket is made and users email is added to ticket as requester / a watcher

When help desk agents update ticket the caller get an email. 

1 answer

1 accepted

1 vote

Hi @Hunter Griffin,

Yep it's possible, your agents can raise requests on behalf of customers, and add them to the Service Desk as a customer at the same time. Check out the docs for more information on it.

Thanks,

Warren

Perfect. I don't know how I missed that, Thanks.

No worries, you're very welcome!

Warren

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you