User Account does not trigger notifications when commenting on issues

We have a specific user account who's actions do not trigger notifications.  We believe the problem is isolated to just this one user account.  We have checked all permissions and they are identical to other users who do not have this problem.

Additionally, this user's email is ignored when creating issues by email.

Any assistance is greatly appreciated.

1 answer

0 votes

This sounds odd. I would recommend that you raise a request on Atlassian's excellent support staff will swiftly help you get to the bottom of that odd issue.

Thanks, Robert.  I've got a support ticket open and it seems as though we've got some errant user accounts in the JIRA database that are not showing up in the UI or the Crowd database.  Very odd, indeed.  The support staff is doing a great job.  Still troubleshooting.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,281 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you