Use customer portal without an account

Is it possible to allow customers to view / search the customer portal without an account?   It looks like Service Desk is nearing the requirements we need to use it, except our we want our customers to be able to at the very least search the customer portal/knowledgebase anonymously.   Ideally I would like for them to create tickets iwthout one as well, but that's not a requirement.

As well, is there any plans to implement the knowledgebase search in the issue collector?   Ie before they submit a ticket, it searches the knowledgebase in the issue collector?


1 answer

Hi Travis, 

In order for customers to be able to create and search tickets on Customer Portal they must have an account on it. You can set your Portal to have public sign-up, this way all users will be able to create their own account (without the need of been invited). But please be aware that they will only be able to search for tickets that they're the owner or participant.

Regarding the knowledge base question, this is still a feature to be developed. See:

Hope this helps a little. smile


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,127 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot