Use SET in Jira Automation to create a new ticket using verbiage + a custom field

Nikki Hailey
Contributor
November 18, 2024

This seemed like it would be easy, but it just isn't working. I am using labels in one project to auto-create a new ticket in other Jira projects. Instead of copying over the same summary, I would like to customize. The Summary of the new ticket should be "Create EDI860 for New Customer Name" where "New Customer Name" is a custom text field in both projects. I used "Create EDI860 for {{issue.New Customer Name.value}}" in the automation, but it only brings over the text. I'm attaching a screenshot for clarity. Thanks!

New Customer Automation.png

1 answer

1 vote
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 18, 2024

Hello @Nikki Hailey 

When asking for help with an automation rule, it will help us help you more effectively if you can show us screen images that show the entire rule.

Are you trying to copy data from the issue that triggered the rule into the issue you are creating? If so, rather than {{issue}} and Current Issue you should be using {{triggerIssue}} and Trigger Issue

 

Nikki Hailey
Contributor
November 18, 2024

Is this what you need? I tried changing it to {{TriggerIssue}} instead, but it still only copied over the text, not the info in the custom field.

New Customer Automation2.png

Nikki Hailey
Contributor
November 18, 2024

Figured it out. Didn't need the .value at the end.

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 18, 2024

I'm glad you figured it out!

Removal of the .value was the next thing I was going to suggest. 

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