This seemed like it would be easy, but it just isn't working. I am using labels in one project to auto-create a new ticket in other Jira projects. Instead of copying over the same summary, I would like to customize. The Summary of the new ticket should be "Create EDI860 for New Customer Name" where "New Customer Name" is a custom text field in both projects. I used "Create EDI860 for {{issue.New Customer Name.value}}" in the automation, but it only brings over the text. I'm attaching a screenshot for clarity. Thanks!
Hello @Nikki Hailey
When asking for help with an automation rule, it will help us help you more effectively if you can show us screen images that show the entire rule.
Are you trying to copy data from the issue that triggered the rule into the issue you are creating? If so, rather than {{issue}} and Current Issue you should be using {{triggerIssue}} and Trigger Issue
Is this what you need? I tried changing it to {{TriggerIssue}} instead, but it still only copied over the text, not the info in the custom field.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Figured it out. Didn't need the .value at the end.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I'm glad you figured it out!
Removal of the .value was the next thing I was going to suggest.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.