Upgrading plugin malfunction


Trying to install Database Custom Field plugin, I encountered an error about UPM and noticed that the Upgrade tab mentionned 4 plugins to upgrade. So I've tried to upgrade these 4 plugins but same error message :

Problem accessing plugin file at https://marketplace.atlassian.com/download/plugins/com.pyxis.greenhopper.jira/version/1269?from=upm.</span<>>

I've found this issue about the same problem and it mention the UPM v2.3 but on my server, Atlassian Universal Plugin Manager Plugin is in 1.4.1 version and not mentionned to be upgradable !

How can I upgrade UPM manually or force plugin manager to consider UPM have to be upgraded ?

My Jira version : 4.4.4

2 answers

1 accepted

1 vote
Accepted answer

Hi Phillippe,

You can manually upgrade your UPM by following the instructions in this document: https://confluence.atlassian.com/display/UPM/Updating+the+Universal+Plugin+Manager#UpdatingtheUniversalPluginManager-UpdatingUPMbyfilereplacement

I ahve checked and the plugin seems to be downloadable from the Marketplace, so please try updating your UPM plugin and if this doesn't resolve your issue then please open a ticket with Support and we will investigate this issue further for you.

All the best,

I've upgraded my test server to 5.2.5 version and plugins have been upgraded too.

Problem solved.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,637 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you