Upgrading from JIRA 6.0.3 to 6.3- why does restoring my 6.0.3 database mess up the upgrade?

I am upgrading from JIRA 6.0.7 to 6.3 (latest). We are following the procedures in the Upgrading with a Fallback Method instructions (new JIRA server which we will cut over to). The new version of JIRA installs fine with the default test database. However after backing up and restoring our 6.0.7 production database, the JIRA site is brought back to the Welcome Setup interface (which we previously had already gone through). When getting to the point of recreating the default Administrator account, we come upon the following error:

java.lang.RuntimeException: com.atlassian.jira.exception.CreateException: com.atlassian.crowd.exception.runtime.OperationFailedException: No Crowd Application available.

Our databases are MS SQL Server 2008 r2. I used the native backup and restore features in SQLServer.

Anybody come up against this when skipping versions in upgrading JIRA? Thanks

1 answer

This widget could not be displayed.

do you use crowd for managing users?

No we do not... are there major differences in the schema between 6.0-6.3? It seems to me that I should not even be brought back to the welcome screen. The Upgrade instructions says when i restore the database, it should merely recreate the index: "Start the new version of JIRA in your new production environment. When you start this version, JIRA will upgrade your data and may perform a re-index. When the re-indexing is complete, verify that your data is present and that there are no issues with the system."

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

99 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you