We are upgrading JIRA WAR installation from 3.13.5 to 4.4.5
We have a big issue with the jira.home definition.
We can't start a 4.4.5 JIRA instance on our server, we have this error :
2013-04-24 18:56:52,394 main FATAL [atlassian.jira.startup.ChecklistLauncher] A RuntimeException occurred during ChecklistLauncher initiali
sation - Exception thrown while waiting for future computation.
java.lang.RuntimeException: Exception thrown while waiting for future computation
Caused by: java.lang.NullPointerException
After remote debugging I found the exact line where JIRA fails.
In the following source : /atlassian-jira-4.4.5-source/jira-project/jira-components/jira-core/src/main/java/com/atlassian/jira/startup/JiraHomeStartupCheck.java
... in the methods private File validateJiraHome(final String jiraHome), the following line throws a JiraHomeException :
File webappServletPath = new File(servletContext.getRealPath("/"));
as a result the jira.home can't be validated.
Indeed we don't have the recommended installation, but we followed the documentation :
Tomcat librairies are ok, especially the log4j and slf4j ones.
At the beginning we used NAS and symbolic link for folders under jira.home, but even with a simple installation with jira.home set to the tomcat user home dir, it doesn't start.
We followed the following documentation about export JIRA_HOME, with the -Djira.home parameters and jira-application.properties settings.
On the contrary, JIRA WAR 5.2.10 starts correctly with the same Tomcat configuration.
Is it a well-known bug when declaring a jira.home in JIRA 4.4.5 WAR installation?
We suspect that some Unix system call error are not caught correctly.
Does anyone know if it is a servlet context or a Unix rights issue?
It is very troublesome because I've already deployed JIRA 4.4.5 in standalone and WAR mode and I never had this kind of behaviour.
As it is a requirement to migrate to 4.4.5 before 5.2.10, we are stuck.
Thanks in advance
Thanks for your help.
Yes we tried many different implementation of the jira.home variable.
I opened a support ticket and I got the solution. It seems that it is the same issue as https://jira.atlassian.com/browse/JRA-25063
JIRA 4.2X to 4.4.5 won't start if the we use a compressed war in the docBase parameter in the server.xml file.
I would definitely recommend Atlassian team to document better this issue.
I think that it is a coding mistake not to catch the exception from the http://download.oracle.com/javaee/5/api/javax/servlet/ServletContext.html#getRealPath(java.lang.String) method.
I need to say that JIRA 3.13.5 and 5.2.10 start correctly with the same Tomcat configuration.
We spend a lot of time of this problem, and it doesn't help Atlassian Product reputation when the customer find out this kind of hidden bug.
As we always have to install a JIRA 4.4.5 in order to migrate to 5.2.10, it is a top priority to update the documentation about this.
It could be that your home directory path is not set correctly, as possible in windows:
If you are specifying this location's path on Windows, use double back-slashes ("\") between subdirectories. For example,
Otherwise, have you ever tried to set the variable jira.home in the file
If this still not work, i would like to encourage you to open a support ticket so that we can help you on this.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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