Upgrade to '3.0.0' <= <version> < '3.2.0' first.

After upgrading JIRA.. I went to Applications and upgraded Service Desk.

and now I have this error message.

2017-10-19 16:44:56,098 JIRA-Bootstrap ERROR      [c.a.s.b.lifecycle.server.ServerPluginLifeCycle] '2.5.9' version of Service Desk cannot be upgraded to '3.8.2-REL-0016'. Upgrade to '3.0.0' <= <version> < '3.2.0' first.

1 answer

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Appears to be asking you to step upgrade from 2.5.9 to 3.0 and move up from there.

What version of Jira & Service desk is listed now in administration under applications?

RA Service Desk  3.8.2

JIRA Software 7.5.1

JIRA Core 7.5.1

I have the same problem. Can we just do the incremental service desk installs or do we have to downgrade jira? 

There is no such thing as "downgrade Jira"

For each upgrade step of your Jira, install/upgrade all the add-ons and applications in step with the Jira upgrade.

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