Upgrade to '3.0.0' <= <version> < '3.2.0' first.

After upgrading JIRA.. I went to Applications and upgraded Service Desk.

and now I have this error message.

2017-10-19 16:44:56,098 JIRA-Bootstrap ERROR      [c.a.s.b.lifecycle.server.ServerPluginLifeCycle] '2.5.9' version of Service Desk cannot be upgraded to '3.8.2-REL-0016'. Upgrade to '3.0.0' <= <version> < '3.2.0' first.

1 answer

0 votes

Appears to be asking you to step upgrade from 2.5.9 to 3.0 and move up from there.

What version of Jira & Service desk is listed now in administration under applications?

RA Service Desk  3.8.2

JIRA Software 7.5.1

JIRA Core 7.5.1

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,129 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot