Our company is upgrading jira 4.2.2 to 6.2.1 And also we will start to work with active directory users not with internal jira users.

After upgrading jira, we want to work only with active directory user, but we are using internal user for more than 3 years. We want to migrate internal users (all issues for these users, closed issues also) to active directory users.

I want to ask you 2 questions about it;

For upgrading, what points should we noticre?

For migration, what should we notice for not to loose any data? How can we migrate all issue to new users?

Thank you for your support,


Merve Akınlar

2 answers

Hi Merve,

in order to upgrade JIRA, you should follow this link https://confluence.atlassian.com/display/JIRA/Upgrading+JIRA. Atlassian Partners could help you on that.

In order to migrate issues throght users, you should perform some bulk operations before remove jira internal users.

Hope this helps.


Thank you Fabio, we can close the issue,



You're welcome. Please, accept my answer.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot