we just upgraded our JIRA and Bitbucket licence to 25 users (hosted on our own server).
However we haven't yet upgraded agile and still have our 10-persons free licence. So currently JIRA and agile are not working because the number of licensed persons does not match. We tried to upgrade agile via the add-on panel on our server. There is a link which leads us to the https://www.atlassian.com/purchase/upgrade page where we are already logged in. The problem ist, that next to agile it says can not be upgraded. How can we solve this?
Is this on Cloud or Server?
On Cloud, the problem is only going to be with numbers of users, but as you're talking about Agile, I don't think you're on Cloud.
For Server licences, you can only upgrade JIRA Agile to the last version available for JIRA 6.4. If you move to JIRA 7, Agile goes away, it's not available, because it's been converted into the application JIRA Software, and you'll need to licence that instead (your licence key for Agile will work fine for Agile as an add-on or Software as an application)
thanks for your quick resonse. we have installed JIRA Server with the version v6.4.7#64022.
If I go to managing Add-ons it says, that an upgrade is necesarry for Agile - as you can see in the screenshot.
So the "Licence Status" says that the version in incampatible withe the product licence. Do we have to downgrade agile to an earlier version to buy the licence? if we want to upgrade we see screenshot 2.
For JIRA 6.x the number of Agile licences must match the number of JIRA users you have.
It's saying you need to upgrade the numbers of users, not the version of the add-on. You should be able to take the key from the JIRA Software licence and use it to licence the JIRA Agile add-on though.
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