We have configured JIRA to create and update the issues from emails. The tickets are getting generated correctly but the problem is with the updating the issue comments from the email. Whenever we reply to the ticket email, the comments gets updated with the complete email not just my reply content. Is there any option to add comments only from the email body not complete thread?
May this is useful to you see this https://confluence.atlassian.com/display/JIRA052/Creating+Issues+and+Comments+from+Email#CreatingIssuesandCommentsfromEmail-Addacommentbeforeaspecifiedmarkerorseparatorintheemailbody
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG