I've just updated JIRA to 7.2 from some 6.x version and everything goes ok. The problem starts when i try to update the service desk plugin to the lastest version, it shows errors and can't load correctly.
After search for the errors on google i came to this article:
It describes exactly what its happening on my installation and don't know how to solve the issue.
I can't go back to JIRA 7.0 to perform the update as the article says.
The ideal case is you have a db backup of your 6.x JIRA and do double upgrade, one to 7.0, then 7.2. If you don't have 6.x backup, you might be able to downgrade 7.2 to 7.0 but this operation has higher difficulty since often JIRA will complain the database schema is newer than what it should be. I'd recommend contacting our support team if you have further issue with upgrade: https://support.atlassian.com
To resolve the issue do the following:
Admin > Application > Version & Licensespage.
Test again to ensure everything works as intended.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG