I need to add a default value to the Organization field. We have tickets that are submitted without an organization assigned. This creates visibility issues. When another end user on the team needs to see the ticket they are unable to because they can only see tickets that are assigned to the organization they are a part of. When a ticket doesn't have an organization, it can not be seen by anyone other than the requester. It appears a default value can be assigned, and I could create a default org of sorts and add the appropriate people to it but we are using Cloud and cannot run a command to unlock the field. Any thoughts? Even if I could just make the organization field required on the screen that would help, but that doesn't seem possible right now.
Well I haven’t played with this myself I understand that the ability to edit the issue and set the organization does not yet exist. Here is a suggestion that seems to cover that use case JSDCLOUD-4258 .
if you find a solution using automation please be sure to share it here.
Yes, the automation solution works.
This works for users logged in and not logged in. This rule is saying, if a user submits a ticket, and does not select an organization, then populate the organization field with a default org of my choice.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events